Warranty & Guarantee

We stand behind the quality of every product we offer. If something goes wrong, we make it right.

30-Day Guarantee

If you are not satisfied with your purchase within 30 days of delivery, contact us and we will help with a replacement or refund depending on the situation.

Product Warranty

All BrightMate products include a 1-year warranty covering manufacturing defects and functional issues under normal use.

What is Covered

• Manufacturing defects
• Non-functional parts or features
• Battery or charging issues (under normal use)
• Premature product failure not caused by misuse

What is Not Covered

• Damage from misuse or accidents
• Normal wear and tear
• Unauthorized repairs or modifications
• Loss or theft

How to Request Support

Email our support team with:

• Your order number
• Description of the issue
• Photos or video showing the problem (if possible)

Send your request to: support@brightmate.shop

We typically respond within 24 hours on business days.

We Make It Simple

No drawn-out process, no hassle. If something isn’t right, we take care of it quickly.